As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.
Your Tasks
Analyze and process field complaints based on defined testing concepts, control plans, and product knowledge
Make technical decisions regarding acceptance or rejection of customer claims
Evaluate customer portals and technical records, and define appropriate corrective actions
Coordinate and monitor the implementation and effectiveness of corrective actions, including lessons learned
Ensure timely processing of claims in line with customer and company requirements (8D methodology)
Identify and assess quality issues through active field monitoring and initiate escalation when necessary
Maintain communication and relationships with customers
Track corrective actions resulting from internal and external audits
Support production teams with expertise in field analysis and warranty cases
Contribute to the development and improvement of quality methods and performance indicators
Your Profile
Technical education
Minimum 3 years of experience in a technical field
Strong analytical and technical thinking skills
Experience with quality tools (e.g., Pareto analysis, lifetime analysis) is an advantage
