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Coventry (Bedworth)

IT Support Analyst

The Brose Group is growing worldwide. Innovations in research and development as well as strategic investments form the basis for extending our market position. As the fourth largest family-owned company in this industrial sector, we are offering challenging tasks and opportunities for personal growth in a dynamic environment in the following position.

Your tasks

  • First point of contact of any software or hardware issues in the office or on shop floor; supporting Brose Coventry plants. Provide first / second level support; log all calls using internal helpdesk software; troubleshooting of software and hardware issues
  • Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points (iPoint) and patching cables
  • Logging both internal and external customers software and hardware issues
  • Installation and configuration of hardware and software to Brose standard using internal client deployment software; including computers and notebooks and all associated network device; issuing of hardware to users and restore data from backup server
  • Administering and maintaining user accounts using windows Active Directory
  • Support mobile working users across several platforms, including iOS, Microsoft Intune, and remote access
  • Provide training to users on Brose office tools
  • IT Asset management (inventory update and disposing of obsolete hardware)
  • Supporting Microsoft Windows operating systems and MS Office applications O365
  • Basic Windows servers and Network administration (only allowed to administrate local Cisco switches and Servers with limited access)

Your profile

  • Degree in computer science or equivalent
  • Experience of working within a technical support team
  • Relevant experience of IT support
  • Problem solving skills in hardware and software issues
  • Very good knowledge of Windows 7/10 and MS Office 2016 and O365 applications
  • 1-3 years' work experience in a related field
  • Good knowledge of Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches); CCNA part1 qualified and basic knowledge of firewall preferable
  • Good knowledge of VMWare
  • Excellent customer care and communication skills - both written and verbal
  • Good knowledge of Windows 2016 R2 and Windows 2019 servers
  • Very good time management and organisational skills
  • Knowledge of Excel and VBA desirable
  • Ability to work independently and in a small IT team; in a fast-paced environment
  • Attention to detail and with accuracy
  • Good knowledge of ITIL/ITSM processes





Debra Sullivan