New Boston
IT User and System Supporter 1
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.Your Tasks
- Install, configure, and maintain servers (physical and virtual) using VMware vSphere/ESXi, ensuring high availability of manufacturing and business systems.
- Administer Active Directory, manage user accounts, file system permissions, and group policies across the plant IT environment.
- Support and maintain network infrastructure including Cisco switches (VLAN configuration and administration), cabling, and overall network topology to ensure connectivity for production and office systems.
- Configure, deploy, and support end-user hardware and peripherals including Honeywell terminals, barcode/thermal printers, Yealink VoIP devices, and Teams video conferencing equipment.
- Provide first-level support and troubleshooting for SAP ERP, MES, and other manufacturing applications; escalate advanced issues as appropriate.
- Administer and support Microsoft software suite (Windows Server, Microsoft 365) and IIS web services; manage deployments using PowerShell scripting and LDAP.
- Maintain endpoint security using CrowdStrike; ensure compliance with cybersecurity policies and support ESD and IT safety protocols across the facility.
- Support PLC systems and industrial control interfaces related to production equipment; coordinate with engineering teams on IT/OT integration needs.
- Develop and maintain internal tools and automation scripts using Python, VB Script, ASP.NET, or Visual Studio to improve IT operational efficiency.
- Maintain database systems and SQL queries to support reporting, manufacturing data integrity, and application connectivity; support IT asset inventory and documentation.
- Perform other duties as assigned.
Your Profile
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent technical certifications (CompTIA A+, Network+, Microsoft, Cisco).
- 2–4 years of IT support or systems administration experience, preferably in a manufacturing or industrial environment.
- Server installation, configuration, and virtualization (VMware vSphere/ESXi).
- Active Directory administration and file system/user account management.
- Cisco switch administration including VLAN assignment and 1st-level configuration.
- Network topology knowledge and hands-on network cabling support.
- Database knowledge and SQL query development.
- Industrial PCs knowledge / Siemens machines.
- Network Infrastructure and Cabling.
- Microsoft Software Suite (Microsoft 365, Windows Server).
- Strong communicator capable of translating technical concepts for non-technical shopfloor and operations staff.
- Strong troubleshooting discipline, attention to detail, and the ability to prioritize in a fast-paced manufacturing environment.
- Ability to collaborate effectively across departments and work independently with minimal supervision.
- Professional working proficiency in English; Spanish and/or Arabic preferred.