Colón

Warranty Engineer

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your tasks

Pull warranty data out of the customer databases and compiling data into reports. This includes both time in service data as well as claim narratives where available. This data will also be used to forecast future warranty costs and savings.
Represents Brose at customer warranty parts reviews and warranty related meetings.
Perform bench testing to determine disposition of returned parts. If necessary, the Warranty Engineer will coordinate additional laboratory testing, dimensional analysis, or return part to the manufacturing site for proper 8D analysis. Warranty Engineer must own the entire warranty process, including customer timing commitments.
Lead/participate in the negotiation of Technical Factors with customers for responsible projects/commodities.
Communicate monthly Warranty SharePoint reports including customer data and return analysis results to the relevant manufacturing locations. Also responsible to notify manufacturing teams and management of emerging issues and/or trends from physical returns and customer data.}