New Boston
IT Intern
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.
Your Tasks
- This position is located in New Boston, Michigan
- Provide first-level IT support to end users for hardware, software, Microsoft Office 365, mobile devices and connectivity issues
- Install, configure and support end-user devices including PCs, smartphones, tablets and printers
- Support users with IT-related requests and incidents within the Brose Service Catalog
- Assist with basic network and connectivity troubleshooting
- Maintain accurate IT asset inventory records using BITS
- Update and maintain IT documentation
- Troubleshoot technical issues and escalate when necessary
- Support hardware deployment and operating system upgrades
- Gain hands-on exposure to network and VLAN segmentation, device management and plant IT infrastructure
- Support IT projects including Windows 11 migration, wireless access point replacement and end-user device upgrades
Your Profile
- Currently pursuing a bachelor’s degree in Computer Science, Information Systems or a related field
- Approximately two years remaining before graduation preferred
- Basic knowledge of networking concepts, including IP addressing and connectivity troubleshooting
- Familiarity with Microsoft Office 365 applications
- Strong problem-solving and troubleshooting skills
- Strong communication and customer service skills
- Willingness to learn new technologies and develop hands-on IT skills
- Ability to work effectively independently and as part of a team
- Previous technical support, IT or customer service experience is a plus, but not required