Pune

Intern - IT (System Monitoring and operating)

Change perspective. Shape the future. Brose invests in new technologies and business areas for a successful future. Let´s shape our future together. Are you ready for a career change? Then apply now for the following opening!

Your Tasks

Intern - IT operating
1st Level support for server, network and application related incidents. Single point of contact for Local IT. Solving problems according to documentation like start / stop services, reboot server, password reset etc.
Initiate and coordinate escalation procedures during disruptions.
Perform approved operational tasks and actions.
Perform approved operational tasks for operation systems Unix, Windows and databases (Oracle, MSSQL).
Perform approved operational tasks.
In case of escalation identify the person responsible for affected system or application and initiate the escalation process based on a good understanding of IT-Organization/Processes (who is responsible for the application or processes).
Use the standard ITIL procedures by having a good understanding of the Brose CMDB, IT Service Management, Change and Incident processes.
Monitoring of Monitoring tools for alerts and their escalations.
Install, Configure, monitor, troubleshoot, update/upgrade and manage related reports towards the Brose group backup environment. He / she is also responsible for the audit
support and restore tests on need basis.
Resolve the incidents / alerts on agreed areas like Backup server, File System, etc.

Your Profile

Windows OS, VMware (ESXi, Vcenter client) Unix (AIX) and Linux (SLES) Networking Basics,
ITIL ProcessesL1 technical Support in IT companies24x7 Rotating shifts, Ready to learn new technology
Should be able to identify and set the priorities.
Should be able to perform under pressure situation.
Should take initiative and observe responsibility